If you have ordered a product, the product will reach you within 2-3 weeks for delivery. We will try to deliver faster if possible
We accept Visa, MasterCard and American Express credit cards and debit cards, net banking transfers as well as Paytm and other Wallets.
Our online ordering process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected and processed over a secure server.
We will keep you updated on the status of your order from the date of order till dispatch through our Email firstname.lastname@example.org. On dispatch of your order, you will receive your shipment details & tracking number by e-mail. If you have not received our delivery confirmation e-mail, please contact us through the Contact Us form.
No. We do not charge you for deliveries within India.
You can modify/cancel your order by e-mailing us at email@example.com within 12 hours of placing your order. As we aim to maintain quick turn around on our order processing, dispatch and deliveries, we will be able to support your request only if it is received within the stipulated time frame.
Yes, we are able to gift wrap your purchase with elegant gift wrapping paper. We understand that our products are popular gift ideas. Our packaging of the product will also include our designer boxes that are attractive. For all gifts, we will not include the bill within the package but will email you the bill for future reference. So please specify in the box of Additional Notes whether a gift or not.
Yes. If you would like to change your shipping address, you will need to contact us through Contact Us, within 2 days of placing your order with the alternate delivery address. We will send you an e-mail reply to confirm this request.
The Contact Us form can be used to e-mail us. You can also reach us for phone support at +91 9820384660.
Newhide Premium products are made to ensure customer satisfaction and to last for the natural life of the product. Please check the terms under Warranty. All products for repair should be delivered at your expense to a service point in the country of purchase. It should meet the terms under warranty.
We require a approx three weeks plus shipping time.
Please refer to our Refund/Return and Warranty Policy page
We would occasionally offer promotions in connection with special days and events to provide our customers with savings on their online orders. Keep a look on the Facebook and Instagram page of Newhide for new updates and offers.
No. Your personal details that are collected through our website are kept private and secure and will not be passed to any third party outside the company. The details will only be used to keep you informed regarding any updates to the Newhide/Newhide Premium website.
Leather care can extend the life of your Newhide product. Kindly refer to the Leather Care section.